FAQs

We accept all major credit and debit cards, PayNow, PayPal, and other secure payment options shown at checkout. Everything is encrypted and handled by Shopify’s secure payment system.

We move pretty fast once an order is placed, but if you contact us ASAP, we’ll do our best to help. Once an order has shipped, changes or cancellations aren’t possible.

Yep. As soon as you complete checkout, you’ll get a confirmation email with your order details and receipt.

Yes! We welcome retail partners. Please visit our Collab (Link to stockist page) page and complete the Wholesale Application Form. For collective store inquiries, please send us a message here.

Shipping times vary based on your location and the shipping option you choose at checkout. You’ll see estimated delivery times before you pay.

All orders are processed and aim to be dispatched within 3 business days. We ship all local and international orders with a reliable and trackable service, primarily through J&T Express Singapore.

Yes, we do! Shipping costs and estimated delivery times are calculated at checkout based on the weight of your items and your location.

Once your order ships, you will receive a Shipping Confirmation email containing your J&T Express tracking number. You can use this number on https://www.jtexpress.sg/trackmyparcel to monitor the status of your delivery.

You can log in to your account via the login page. Find this in the navigation bar at the top or in the footer of every page.

If you forget your password, click the 'Forgot Password' link on the login page. We will send an email to your registered email address with instructions on how to create a new one.